Terms of Service

Sparkle & Shine Cleaning SJ

Thank you for choosing Sparkle & Shine Cleaning SJ. Please read these Terms of Service carefully before booking a cleaning appointment through our website, phone, text, email, or any other communication channel.

By requesting, booking, or receiving cleaning services through Sparkle & Shine Cleaning SJ, you agree to these Terms.

1. Our Role as a Service Provider

Sparkle & Shine Cleaning SJ operate as a cleaning service platform direct provider. We help connect customers with independent cleaning service providers.

The cleaning services are performed by independent cleaners or cleaning businesses, not by Sparkle & Shine Cleaning SJ as employees, unless specifically stated otherwise in writing.

Our role may include:

Helping match you with an available cleaner.
Assisting with booking and scheduling.
Processing payments.
Sending appointment reminders.
Helping communicate preferences or special requests.
Assisting with customer service concerns.

SMS Terms & Conditions

The Terms of Service related to SMS communication are included here as part of these Terms and Conditions.

1. SMS Consent Communication

Information, including phone numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If consent has been given to receive text messages from Sparkle & Shine Cleaning SJ, messages may be received related to the following:

Appointment reminders
Appointment confirmations
Follow-up messages
Billing inquiries
Promotions or offers, if applicable
Customer support
Communications before, during, and after cleaning appointments

Example:

“Hello Jon, this is Sparkle & Shine Cleaning SJ, reminding you about your cleaning tomorrow. Your cleaners will be arriving between 9–10am. Let us know if you have any questions. Reply STOP to stop receiving messages.”

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to scheduling, appointment confirmations, customer support, billing, and service-related communication.

Example:

“Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.”

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

Opt-in to receive SMS messages from Sparkle & Shine Cleaning SJ can be done in the following ways:

By submitting an online contact form, booking form, quote request, or another form where SMS consent is provided.

6. Opt-Out Method

You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS message received from Sparkle & Shine Cleaning SJ.

Alternatively, you may contact us directly at (424) 407-4514, which is our SMS communication number, to request removal from the messaging list.

After opting out, you may receive a final SMS confirming that you have unsubscribed.

7. Help

For any issues, reply with the keyword “HELP” to any SMS message received from Sparkle & Shine Cleaning SJ.

Alternatively, help can be obtained directly from us at (424) 407-4514 for SMS-related support.

For general customer service or San Jose location support, you may also contact our office at (408) 539-6887 or email support@sparkleshinesj.com.

Additional Options:

If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8. Standard Messaging Disclosures

Message and data rates may apply.
Opt out at any time by texting “STOP.”
For assistance, text “HELP” or contact our SMS support number at (424) 407-4514.
Message frequency may vary.
Mobile phone numbers collected for SMS consent will not be sold, rented, or shared with third parties for marketing purposes.

Communication

If you have any questions or concerns about your cleaning service, please call or text our San Jose office at (408) 539-6887, or email us at support@sparkleshinesj.com. We have a dedicated office staff to assist you and will make every reasonable effort to provide you with a highly professional cleaning service.

If you opted in to SMS messaging via our contact form, booking form, quote request, or another approved opt-in method, then you may receive text messages from Sparkle & Shine Cleaning SJ sent from (424) 407-4514.

MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

Messages are recurring, and message frequency varies.

For SMS-related help, reply “HELP” to any message or contact Sparkle & Shine Cleaning SJ at (424) 407-4514.

For general customer service, you may contact Sparkle & Shine Cleaning SJ at (408) 539-6887 or support@sparkleshinesj.com.

Messages may include content about scheduling or confirming appointments, providing customer support, communicating with customers before, during, and after jobs, billing inquiries, appointment reminders, service updates, and messaging potential customers who are interested in our services.

Opt-Out

You can opt out of the SMS list at any time by replying “STOP” to any SMS message from Sparkle & Shine Cleaning SJ.

You may also request removal from the SMS list by contacting us at (424) 407-4514 or emailing support@sparkleshinesj.com.

After unsubscribing, you may receive a final SMS to confirm you have unsubscribed, and we will remove your number from our SMS list within 24 hours.

You can send “HELP” for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you.

Non-Sharing Clause

We do not share your data with third parties for marketing purposes. Sparkle & Shine Cleaning SJ will not sell, rent, or share collected mobile numbers with third parties for marketing purposes.

2. Independent Cleaning Service Providers

The cleaners referred through Sparkle & Shine Cleaning SJ operate as independent service providers and independent contractors. They may operate as sole proprietors, independent businesses, or cleaning professionals who provide domestic cleaning services to customers under their own business entities.

Independent cleaners are responsible for their own:

Work methods and cleaning process.
Availability and schedule.
Tools, supplies, or equipment, unless otherwise arranged.
Taxes and business obligations.
Insurance, licensing, permits, or registrations, if applicable.
Assistants, helpers, employees, or subcontractors they bring to a job.

Nothing in these Terms creates an employment relationship between Sparkle & Shine Cleaning SJ and the cleaner.

3. Contractor Insurance Requirements

Independent cleaning service providers and contractors referred through Sparkle & Shine Cleaning SJ are strictly required to maintain their own independet insurance coverage, including general liability insurance or other coverage appropriate for their business operations and services.

Each independent cleaner is responsible for maintaining any insurance required by law, by their own business operations, or by Sparkle & Shine Cleaning SJ’s platform requirements.

If a cleaner brings assistants, helpers, employees, or subcontractors, the cleaner is responsible for ensuring those individuals are properly covered by any required insurance, workers’ compensation, or other legally required coverage.

Sparkle & Shine Cleaning SJ may request proof of insurance from independent cleaners and may decline to refer or continue referring cleaners who do not meet platform insurance requirements.

4. Customer Acknowledgment

By booking through Sparkle & Shine Cleaning SJ, you understand and agree that:

Sparkle & Shine Cleaning SJ provides cleaning services directly through our own trained employees.
We do not operate as an intermediary, matching service, or direct provider.
All service personnel sent to your home are members of our internal workforce.
Depending on the facts and circumstances, you may have certain legal responsibilities relating to domestic workers under California law.

5. Booking and Scheduling

You may request a cleaning appointment through our website, phone, text, email, booking form, or another approved method.

Appointment times are subject to cleaner availability. We may help coordinate scheduling, rescheduling, reminders, access details, parking information, cleaning preferences, and other appointment logistics.

6. Estimates, Pricing, and Payment

Any price quoted before the appointment is an estimate unless clearly stated otherwise in writing.

Final pricing may depend on:

Size of the home.
Condition of the home.
Type of cleaning requested.
Number of cleaners.
Time required to complete the job.
Extra services requested.
Parking, access, or special circumstances.
Any changes requested during the appointment.

Sparkle & Shine Cleaning SJ collects payment directly for the professional cleaning services performed by our team.

Payment processing by Sparkle & Shine Cleaning SJ is for convenience and does not make Sparkle & Shine Cleaning SJ the cleaner’s employer.

7. Card Authorization and Final Charges

We may place an authorization hold on your card before the appointment.

This hold is not always the final charge. The final charge may be higher or lower depending on the actual cleaning time, final scope of work, approved add-ons, cancellation fees, parking fees, or other applicable charges.

By booking, you authorize Sparkle & Shine Cleaning SJ to charge your payment method for all amounts due.

8. Cancellations, Rescheduling, and Lockouts

We understand that plans change. However, late cancellations and lockouts create lost time and income for cleaners.

A cancellation or lockout fee may apply if:

You cancel after the cancellation window.
The cleaner arrives and cannot access the property.
You are not available when access is required.
The appointment cannot proceed because of incorrect address, access, or parking details.
Your payment method is declined and the issue is not resolved before the appointment.
The job is materially different from what was described at booking.

Cancellation fees may compensate the cleaner and/or Sparkle & Shine Cleaning SJ for lost time, travel, and administrative costs.

9. Your Responsibilities Before the Cleaning

To help the appointment go smoothly, customers are responsible for:

Providing accurate booking details.
Giving safe and lawful access to the property.
Securing valuables, jewelry, cash, medications, firearms, fragile items, and sensitive documents.
Disclosing pets, aggressive animals, pests, mold, biohazards, human or animal waste, or unsafe conditions.
Providing parking instructions.
Letting us know about delicate surfaces, specialty materials, or items requiring special care.
Being available by phone or text during the appointment if questions come up.

Cleaners may decline or stop work if the home is unsafe, unsanitary beyond the booked scope, materially different from the description, or otherwise not appropriate for the requested service.

10. Cleaning Scope

The scope of work depends on the service booked and what the cleaner accepts.

Common services may include:

Standard cleaning.
Deep cleaning.
Move-in / move-out cleaning.
Post-construction cleaning.
Apartment cleaning.
House cleaning.
Add-on services approved in advance.

Certain services may require special approval, extra time, special equipment, or a separate referral.

11. Quality Concerns and Re-Clean Requests

We want customers to have a great experience. If you are unhappy with the service, please contact us within [24 / 48 hours] after the appointment.

Depending on the situation, we may help coordinate:

Communication with the cleaner.
A return visit or re-clean.
A partial credit.
A partial refund.
Review of photos or documentation.
Another reasonable resolution.

Because our cleaner are direct employees, our management team takes full accountability for managing our staff and resolving any quality concerns promptly.

To help us evaluate a concern, we may ask for photos, videos, details about the issue, and access for a return visit if appropriate.

12. Damage, Breakage, or Missing Items

Any claim involving damage, breakage, missing items, or injury must be reported as soon as possible and no later than [24 / 48 / 72 hours] after the appointment.

You may be asked to provide:

Photos or videos.
Receipts or proof of value.
Repair or replacement estimates.
A description of what happened.
Access to inspect the issue.

Sparkle & Shine Cleaning SJ may help facilitate communication, documentation, insurance review, or resolution. This assistance does not mean Sparkle & Shine Cleaning SJ accepts liability.

Sparkle & Shine Cleaning SJ is not responsible for:

Pre-existing damage.
Normal wear and tear.
Loose, unstable, or improperly installed items.
Fragile items not disclosed in advance.
Items that were not secured before the cleaning.
Damage caused by unsafe or defective property conditions.
Claims reported after the claim window.

13. Supplies and Equipment

Unless otherwise agreed, our cleaning professionals-grade supplies and equipment provided by Sparkle & Shine Cleaning SJ.

If you require specific products, fragrance-free products, eco-friendly products, or products for specialty surfaces, you must tell us before the appointment.

The customer is responsible for disclosing surfaces that require special care, including but not limited to marble, natural stone, hardwood, brass, antique finishes, delicate tile, specialty appliances, or custom furniture.

14. Pets

Please let us know if pets will be present.

Customers are responsible for securing pets before and during the appointment. Cleaners may refuse or stop service if a pet appears aggressive, unsafe, or interferes with the cleaning.

15. Parking and Access

Customers are responsible for providing reasonable access to the property.

If paid parking is required, the customer may be responsible for parking charges. If parking or access delays the start of the appointment, additional charges may apply.

16. Safety and Right to Refuse Service

Cleaners may refuse or stop service if they encounter unsafe, inappropriate, or hazardous conditions, including:

Aggressive pets.
Harassment or threatening behavior.
Biohazards.
Human or animal waste beyond normal cleaning.
Mold or pest infestations.
Unsafe ladders or heights.
Exposed needles, weapons, or dangerous items.
Unsafe electrical, structural, or environmental conditions.
Requests outside the agreed scope.

If a job cannot be completed because of unsafe or undisclosed conditions, cancellation or partial service charges may still apply.

17. Non-Circumvention

Direct Hiring Restrictions. Sparkle & Shine Cleaning SJ invests time and resources into recruiting, vetting, background-checking, and employing our cleaning professionals. Customer agree not to solicit or ire our employees for private cleaning arrangements outside of our direct company services.

This section is not intended to restrict anyone from working or competing unlawfully. It is intended to protect confidential customer/referral information and the service relationship.

18. Privacy

Customers and cleaners may receive personal information such as names, phone numbers, addresses, access instructions, and appointment details.

This information may only be used for the appointment and related communication. It may not be shared, sold, misused, or used for unauthorized solicitation.

19. Limitations of Liability

To the maximum extent allowed by law, Sparkle & Shine Cleaning maintains appropriate liability protections as a direct provider for all services delivered directly by our employees.

If Sparkle & Shine Cleaning SJ is found responsible for any claim, its liability is limited to the amount paid to Sparkle & Shine Cleaning SJ for the specific appointment giving rise to the claim, unless prohibited by law.

Nothing in these Terms limits liability where the law does not allow such limitation.

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